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Shop Monitor for Google: Terms of Service

Last updated 14 October 2026

These Terms of Service (“Terms”) are an agreement between you, the Shopify merchant who installs the App (“you”), and Vezo Labs LLC, of C-101, Dayal Bagh Colony, Faridabad, Haryana 121009, India (“Vezo Labs”, “we”, “us”). By installing or using Vezo: Shop Monitor for Google (the “App”), you agree to these Terms. If you are using the App on behalf of a business, you confirm you have authority to bind that business.

1. The service

The App connects to your Google Merchant Center account and your Shopify store to monitor product statuses on Google, explain product issues, check Shopify product data before Google reviews it, and send alerts. Features available to you depend on your plan.

2. Accounts and access

  • You must have a Shopify store and a Google Merchant Center account to use the App’s monitoring features.
  • You are responsible for the Google account and Merchant Center accounts you connect, and for making sure you are authorised to connect them.
  • You are responsible for the email addresses and Slack webhooks you add for alerts.
  • You can disconnect Google at any time in the App’s Settings.

3. Plans, billing and trials

  • Plans and prices are shown on the App’s Shopify App Store listing and in the App. Paid plans are billed through Shopify, in the currency and on the billing cycle Shopify uses, and appear on your Shopify invoice.
  • Paid plans include a 7-day free trial. If you do not cancel before the trial ends, Shopify will begin charging the plan price.
  • You can change or cancel your plan at any time in the App. Cancelling or uninstalling stops future charges. Charges already billed are handled under Shopify’s billing terms; we do not provide refunds for partial billing periods.
  • We may change prices or plan features with at least 30 days’ notice. Changes apply from your next billing cycle after the notice period.
  • Taxes are calculated and collected by Shopify where applicable.

4. No guarantee of Google approval

The App provides information and guidance. We do not guarantee that Google will approve your products, accounts or listings, or that following the App’s guidance will resolve any issue. Google alone decides whether products are approved, and Google’s policies, review processes and data can change at any time. Issue explanations, fix steps, severity rankings, health scores, “at risk” checks and value-at-risk figures are estimates and guidance only. You remain responsible for your product data and for complying with Google’s and Shopify’s policies.

5. Third-party services

The App depends on services we do not control, including Shopify, Google, Slack and email delivery providers. We are not responsible for their availability, changes to their APIs or policies, or delays in data they provide (for example, delays in Google status updates or notifications). Your use of those services is governed by their own terms.

6. Acceptable use

You agree not to:

  • use the App in violation of any law or of Shopify’s or Google’s terms and policies;
  • attempt to access data or accounts you are not authorised to access;
  • reverse engineer, interfere with, or overload the App or its infrastructure;
  • resell or sublicense the App without our written permission.

7. Your data

You keep all rights in your data. You grant us permission to process it only to provide the App, as described in our Privacy Policy at https://vezolabs.com/plugins/shop-monitor/privacy. Our handling of data received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements.

8. Intellectual property

We own the App, including its software, issue knowledge base, content and branding. We grant you a limited, non-exclusive, non-transferable right to use the App for your own business while your installation is active and you comply with these Terms.

9. Disclaimer of warranties

To the maximum extent permitted by law, the App is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that the App will be uninterrupted, error-free, or that every issue or status change will be detected or alerted.

10. Limitation of liability

To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, sales, data or goodwill, including losses caused by product disapprovals, account suspensions or missed alerts.
  • Our total liability for all claims relating to the App is limited to the amount you paid us for the App in the 12 months before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

11. Indemnity

You agree to indemnify Vezo Labs against claims by third parties arising from your product data, your store, or your breach of these Terms or applicable law.

12. Termination

  • You can stop using the App at any time by uninstalling it from your Shopify admin.
  • We may suspend or terminate your access if you breach these Terms, if required by law, or if Shopify or Google requires it. Where reasonable, we will give notice first.
  • On uninstall, your shop is marked inactive and Google access is revoked, and your data is deleted as described in our Privacy Policy (all shop data is deleted when Shopify sends its shop deletion request, 48 hours after uninstall).
  • Sections 4, 9, 10, 11 and 14 survive termination.

13. Changes to these Terms

We may update these Terms. We will post the updated Terms at https://vezolabs.com/plugins/shop-monitor/terms and update the “Last updated” date. For material changes, we will notify you by email or in the App before they take effect. Continued use after changes take effect means you accept them.

14. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-law rules. Disputes will be resolved in the courts of Faridabad, Haryana, India, unless applicable law requires otherwise.

15. Contact

Vezo Labs LLC C-101, Dayal Bagh Colony, Faridabad, Haryana 121009, India Email: info@vezolabs.com Website: https://vezolabs.com