Last updated 13 October 2026
This is placeholder text. It has not been reviewed and is not yet a binding policy.
This policy explains how returns, refunds and cancellations work for the products and services sold by Vezo Labs Pvt. Ltd.
Plugins and subscriptions
- Monthly plans (for example Pimcore Bulk Enrich) can be cancelled at any time. Cancellation takes effect at the end of the current billing period, and no further charges are made.
- Refunds within 14 days. If a paid plugin does not work as described, ask within 14 days of the first payment and we will refund it in full.
- App store purchases (for example Feed Guard on the Shopify App Store) are billed by the platform, and its refund rules apply. We will help you raise a request.
- Free and open-source modules (for example Odoo Stock Bridge) involve no payment, so no refund applies.
Service engagements
- Fixed-price health checks and sprints. Cancel before work starts for a full refund. After work has started, we bill only the days already worked and refund the rest.
- Milestone builds. Accepted milestones are not refundable. Work on the current milestone is billed pro rata if the engagement is cancelled.
- Retainers. 30 days' written notice. Unused prepaid days are refunded.
- UGC ad batches. Cancel before production starts for a full refund. Once a batch is in production, it is billed in full and the footage is delivered.
The statement of work for each project takes precedence over this page where they differ.
How to request a refund
Email hello@vezolabs.com with your order or invoice number and the reason. We reply within two business days. Approved refunds go back to the original payment method within 5–10 business days.